Find quick answers to the most frequently asked questions about our services.
Rise Buy LLC is an independent third-party travel agency based in San Jose, California. We help travelers find and book flights, providing personalized service and competitive pricing. We are not affiliated with any airline or travel provider.
No. Rise Buy LLC is an independent travel agency. We are not owned by, affiliated with, endorsed by, or connected to any airline. We work on behalf of our customers to find the best available flight options.
Our office is located at 3252 Rocky Water Lane, San Jose, CA 95148, United States. Visits are by appointment only.
You can book a flight by calling our toll-free number +1-877-370-6297, using our online search form, or sending us an email. Our travel advisors will help you find the best options for your trip.
To book a flight, you'll need: your full name (as it appears on your ID/passport), travel dates, departure and destination cities, number of passengers, and a valid payment method.
Yes, we can accommodate bookings for multiple passengers. For groups of 10 or more, please contact us directly for special group booking assistance.
While last-minute bookings are possible, we generally recommend booking at least 2-3 weeks in advance for domestic flights and 4-6 weeks for international travel to get the best availability and pricing.
Our service fees are transparent and will be clearly communicated before you complete your booking. We believe in upfront pricing with no hidden charges.
We accept major credit cards and debit cards. Specific payment options will be discussed during the booking process with your travel advisor.
Flight prices are dynamic and can change frequently based on availability, demand, and other factors. The price quoted at the time of booking is the current available price. We recommend booking when you find a price you're comfortable with.
Yes, changes and cancellations are subject to the airline's policies and any applicable fees. Contact our support team at +1-877-370-6297 and we'll assist you with the process.
To request a refund, please contact us at +1-877-370-6297 or email support@flyticketbookings.com with your booking details. Please review our Refund Policy for detailed information about eligibility and processing times.
Refund processing times vary depending on the airline and payment method. Generally, refunds may take 7-21 business days to appear on your statement. We'll keep you updated on the status of your refund request.
For domestic flights within the United States, a valid government-issued photo ID (such as a driver's license) is typically required. Starting May 7, 2025, you'll need a REAL ID-compliant identification for domestic air travel. A passport is always an acceptable form of ID.
While travel insurance is not required, we highly recommend considering it for your trip. Travel insurance can provide coverage for trip cancellations, medical emergencies, lost baggage, and other unforeseen circumstances. Ask your travel advisor for more information.
You can reach our customer support team 24/7 by calling +1-877-370-6297 or by emailing support@flyticketbookings.com. You can also use the contact form on our website.
The information provided in this FAQ is for general guidance only. Specific policies may vary based on the airline, fare type, and booking terms. Rise Buy LLC is an independent third-party travel agency. For official airline policies, please visit the respective carrier's website.