Refund Policy

Last Updated: January 2024

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to travel bookings made through Rise Buy LLC. As an independent third-party travel agency, refund eligibility and processing are subject to both our policies and the policies of the operating carriers.

2. General Refund Terms

2.1 Eligibility

Refund eligibility depends on several factors including:

• The type of fare purchased (refundable vs. non-refundable)
• The operating carrier's cancellation and refund policies
• The timing of the cancellation request
• The reason for cancellation

2.2 Refundable vs. Non-Refundable Fares

• Refundable Fares: May be cancelled for a full or partial refund, subject to any applicable service fees
• Non-Refundable Fares: Typically cannot be refunded for cash but may be eligible for travel credit or voucher, minus applicable fees

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Call +1-877-370-6297 or email support@flyticketbookings.com with your booking reference number
2. Provide Details: Include your full name, booking reference, travel dates, and reason for cancellation
3. Review: Our team will review your request and inform you of the refund eligibility and amount
4. Processing: If eligible, we will process your refund according to the timelines below

4. Refund Processing Times

Refund processing times vary based on the payment method and carrier:

• Credit/Debit Card Refunds: 7-21 business days after approval
• Travel Credits/Vouchers: Typically processed within 5-10 business days

Please note that processing times may vary depending on your financial institution.

5. Service Fees

Rise Buy LLC service fees are generally non-refundable. Additional fees that may apply include:

• Cancellation processing fees
• Change fees (for modifications rather than cancellations)
• Airline-imposed cancellation or change fees

All applicable fees will be communicated to you before processing your refund request.

6. Airline-Initiated Cancellations

If your flight is cancelled by the operating carrier:

• You are typically entitled to a full refund or rebooking on an alternative flight
• Rise Buy LLC will assist you in communicating with the carrier
• Our service fees may be refunded in cases of airline-initiated cancellations

7. Special Circumstances

7.1 Medical Emergencies

In cases of documented medical emergencies, we will work with the carrier to seek the most favorable refund terms. Documentation may be required.

7.2 Bereavement

Some carriers offer special consideration for bereavement-related cancellations. Contact us for assistance with these situations.

7.3 Government Travel Advisories

If a government travel advisory is issued for your destination, refund options may vary. Contact us for guidance specific to your situation.

8. No-Show Policy

If you fail to show up for your flight without prior cancellation:

• You may forfeit the entire fare
• No refund may be available
• It is important to cancel before the scheduled departure if you cannot travel

9. Disputes

If you disagree with a refund decision, you may:

1. Request a review by a supervisor at +1-877-370-6297
2. Submit a written complaint to support@flyticketbookings.com
3. Refer to our Terms and Conditions for dispute resolution procedures

10. Contact Us

For refund requests or questions about this policy:

• Phone: +1-877-370-6297
• Email: support@flyticketbookings.com
• Address: Rise Buy LLC, 3252 Rocky Water Lane, San Jose, CA 95148